Terms & Conditions

Last updated: June 2026

Welcome to Buslla. These Terms & Conditions (the “Terms”) govern your use of this website and the trip-planning service we provide. By using the site or submitting a trip-planning request through it, you confirm that you have read, understood and agreed to these Terms. If you do not agree, please do not use the site.

1. Definitions

“Client”: anyone who uses the site or requests the planning service. “Service”: the trip-planning service we provide, including preparing a custom itinerary and recommendations (routes, suggested stays and activities, tips and budget). “Supplier”: the independent parties you book with directly (airlines, hotels, transport and insurance companies, etc.); we are not a party to those bookings. “Plan”: the itinerary document we deliver to you.

2. Our role (planning service only)

Buslla provides a trip-planning service only: we prepare a custom itinerary and recommendations (routes, stays and activities, tips and budget). We do not sell, book or issue flight tickets, hotel reservations, visas or any travel service - you book and pay directly with the suppliers. Any booking contract is formed solely between you and the relevant supplier under its terms; Buslla is not a party to it and is not liable for suppliers’ services, prices, availability or decisions.

3. Requests and the planning fee

Any request you send via the form or WhatsApp is non-binding until we confirm the planning fee and you pay it. After payment we begin preparing your itinerary and deliver it within the agreed time. Payment is for the planning service only and does not cover any tickets or bookings made with suppliers.

4. Prices, payment and tax

Prices are shown in Saudi Riyals (SAR) unless stated otherwise and are final and do not include Value Added Tax (Buslla is not currently VAT-registered, so VAT is not charged and no tax invoice is issued). The displayed amount is the trip-planning fee, whose total is disclosed before payment and must be paid in full to start preparing your plan unless otherwise agreed.

5. Passports, visas, entry and health requirements

You are solely responsible for meeting all travel requirements, including passport validity (preferably at least 6 months), visas, health requirements (such as vaccinations), the validity and acceptance of international driving permits and the local driving requirements of the host country, and your destination’s entry rules. Buslla provides information and recommendations about entry and visa requirements within the planning service only, and does not apply for visas on your behalf or guarantee their issuance; the decision of the competent authority or embassy is final and outside Buslla’s control.

6. Changes, cancellation and refunds

The trip-planning fee is non-refundable once we start working on your plan. Your bookings with suppliers (airline, hotel, etc.) are governed solely by the supplier’s rules, and Buslla has no involvement in their changes, cancellations or refunds.

Trip planning is a tailored service performed at your request; once we begin preparing your plan the 7-day right of withdrawal does not apply to it, in line with the Saudi E-Commerce Law and its Implementing Regulation.

7. Delay in performance

In line with the E-Commerce Law, if performance of a service is delayed beyond the agreed date by more than fifteen (15) days for a reason attributable to us and not due to force majeure, you may request cancellation and a refund of what you paid for that service.

8. Force majeure

Buslla is not liable for any failure or delay caused by circumstances beyond its reasonable control, including but not limited to weather, natural disasters, epidemics, war and unrest, strikes, airspace or border closures, and governmental or sovereign decisions.

9. Client responsibilities

You agree to provide accurate, complete information, to review booking details as soon as you receive them (names as per passport, dates and destinations) and notify us of any error immediately, and to comply with your destination’s laws and with proper conduct while travelling. You bear the consequences of any incorrect information you provide.

10. Limitation of liability

In all cases, Buslla’s liability shall not exceed the value of the planning fee you paid us for the plan in dispute. Buslla is not liable for any indirect or consequential loss, such as loss of profit, loss of opportunity or loss of enjoyment of the trip.

11. Insurance

We strongly recommend purchasing suitable travel insurance covering cancellation, medical emergencies and baggage, to protect your trip against unforeseen risks.

12. Communication and consent

By submitting a request through the site, you agree that we may contact you via WhatsApp, phone or email regarding your request, and that your personal data will be processed in accordance with the Privacy Policy published on this site.

13. Intellectual property

All content, design, logo and trademarks on this site are owned by or licensed to Buslla and may not be copied, used or republished without prior written permission.

14. Complaints

We are happy to resolve any feedback or complaint amicably via email info@buslla.com or phone +966 56 269 6276. Where necessary, you may escalate to the competent authority (the Ministry of Commerce for consumer protection).

15. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and the competent judicial bodies in the Kingdom shall have jurisdiction over any dispute arising from them.

16. Changes to these Terms

Buslla may update these Terms at any time, effective upon publication on the site. Your continued use of the site after publication constitutes your acceptance of the updated Terms.

Privacy Policy

Last updated: June 2026

Buslla respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and its Implementing Regulation. This policy explains how we collect, use, share and protect your data, and what your rights are.

1. Data we collect

We may collect: your name, mobile number (WhatsApp), email, nationality, trip details (destinations, dates, number of travellers, preferences), and technical data (IP address, device and browser type, and cookies). We do not store your bank card details; payments are processed through accredited payment providers.

2. How we collect it

We collect it through the trip-planning request form on the site, via WhatsApp, phone and email, through site forms, and through cookies while you browse.

3. Legal basis and purposes

We process your data to: deliver the service you requested (contract performance), respond to your enquiries, meet our legal obligations, improve our services and the site experience, and send marketing offers where you have given consent.

4. Sharing and disclosure

Because we provide a planning service only and do not book on your behalf, we do not share your data with travel suppliers. We may share it only - to the extent necessary - with payment providers to process the planning fee, and with government or competent authorities where required by law. We do not sell your personal data to anyone.

5. Cross-border transfer

We may use technical or payment service providers, some located outside the Kingdom, to operate the site and process the planning fee. Any data transfer takes place on the basis that it is necessary to provide the service to you, with appropriate safeguards under the PDPL.

6. Data retention

We keep your data only for as long as necessary to achieve the purposes for which it was collected or to meet legal requirements, after which it is securely destroyed.

7. Data security

We apply appropriate organizational and technical measures to protect your data against unauthorized access, use or disclosure, and review them periodically.

8. Your rights

Under the PDPL you have the right to: be informed about how your data is processed, access it and obtain a copy in a clear format, correct or update it, have it destroyed when no longer needed, and withdraw your consent at any time. To exercise your rights, contact us at info@buslla.com or +966 56 269 6276, and we will respond within the period set by the regulation.

9. Data breach notification

If your data suffers a leak, damage or unlawful access that may cause harm, we will notify the competent authority (the Saudi Data & AI Authority - SDAIA) and notify you, as required by the regulation.

10. Cookies and analytics

We use cookies and analytics tools to improve your experience and measure site performance. You can control or disable cookies in your browser settings, noting that this may affect some site features.

11. Children’s privacy

Our services are not directed to persons under 18, and we do not knowingly collect their personal data except through a parent or guardian.

12. Complaints

You may contact us first to resolve any privacy concern. You also have the right to lodge a complaint with the Saudi Data & AI Authority (SDAIA) regarding the processing of your personal data.

13. Updates to this policy

We may update this policy from time to time, effective upon publication on the site, with the “Last updated” date above amended accordingly.

14. Contact

Email: info@buslla.com - Phone: +966 56 269 6276.